Tuesday, October 2, 2012

Waiting While on the Phone with Tech Support

I'm going on a vacation in November (yay!) and I recently noticed that the price of my flight dropped by $250. Sweeeeeet! I called the airline for a price adjustment, and they gave it to me (although they subtracted a $150 "rebooking" fee, which I was so mad about but will not go into at the moment).  In order to confirm the amount of the price difference, the airline representative had to look up the flights on her computer. I don't know what was happening but it took foreverrrrrr. And it was so awkward on the phone sitting there in silence while her computer did it's thing.  Every 30 seconds or so she would say, "I'm not sure why it's taking so long" or "Sorry the computer seems to be very slow today" or "Still waiting for it to load." And every time I had to say, "It's ok" or "Don't worry about it" or "That's fine."

Every time a similar situation occurs, I think back to a previous roommate of mine who was trying to get her new wireless router to work with my ancient laptop. The computer was so slow and old that if it wasn't plugged in while I turned it on, the battery would be completely depleted from the effort. Anyway, my roomie was on the phone with tech support when the man on the other end of the line asked her to reboot my computer.  After a few minutes, he said, "When it's back on, open the Control Panel" to which she replied, "It's not even done turning off yet." About 8 minutes of awkward chit chat ensued. When I got home several hours later my roommate let me know I should get a new laptop and that I owed her big time.

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